PLATO ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile application.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, display name, and password (encrypted).
- Payment Information: Processed securely by third-party payment processors (Apple App Store, Google Play Store, Stripe). We do not store credit card details.
- Dialogue Content: Your questions and conversations with the Plato AI dialogue system.
- Feedback: Any messages, reviews, or support requests you send us.
1.2 Information Collected Automatically
- Usage Data: Pages viewed, features used, time spent, crash reports.
- Device Information: Device type, operating system, app version, unique device identifiers.
- Analytics: We use Google Analytics and Mixpanel to understand how users interact with our app.
2. How We Use Your Information
We use your information to:
- Provide and improve the PLATO service
- Process payments and manage subscriptions
- Generate AI dialogue responses (conversations are processed by Anthropic Claude API)
- Send important updates about the app (you can opt out of non-essential emails)
- Analyze usage patterns to improve educational content
- Respond to support requests
- Prevent fraud and ensure security
3. How We Share Your Information
We do not sell your personal data. We share information only in these limited circumstances:
3.1 Service Providers
- Anthropic: AI dialogue processing (covered by their privacy policy)
- Firebase (Google): Authentication, database, cloud functions
- RevenueCat: Subscription management
- Mixpanel: Analytics (anonymized)
3.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights and safety.
4. Your Rights (GDPR)
If you are in the European Economic Area, you have these rights:
- Access: Request a copy of your data
- Correction: Update incorrect information
- Deletion: Request account and data deletion
- Portability: Export your conversation history
- Objection: Opt out of certain data processing
- Withdrawal: Revoke consent at any time
To exercise these rights, email: privacy@platophilosophy.com
5. Data Retention
- Account data: Kept until you delete your account
- Conversations: Stored as long as your account is active
- Analytics: Aggregated data kept indefinitely (anonymized)
- After deletion: Data removed within 30 days (except legal obligations)
6. Data Security
We implement industry-standard security measures:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted password storage (bcrypt)
- Secure cloud infrastructure (Firebase, Google Cloud)
- Regular security audits
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Children's Privacy
PLATO is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own (including the United States, where our servers are located). We ensure appropriate safeguards are in place for such transfers.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication (keeping you logged in)
- Preferences (theme, language)
- Analytics (understanding usage patterns)
You can disable cookies in your browser, but some features may not work properly.
10. Third-Party Links
Our app may contain links to external resources (Stanford Encyclopedia of Philosophy, Perseus Digital Library, etc.). We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or your data:
- Email: privacy@platophilosophy.com
- Website: platophilosophy.com
13. Data Protection Officer
If you are in the EU and have concerns about how we handle your data, you may contact your local data protection authority.
Summary in plain language:
We collect your email and conversations to provide the service. We use trusted partners (Anthropic for AI, Firebase for infrastructure). We don't sell your data. You can delete your account anytime. We follow GDPR and take security seriously.